Online Return Policy

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Not in love with your purchase? That's okay! We'll gladly return your item(s) for a refund or store credit.

To be eligible for a return your items(s) MUST be unworn, unwashed and undamaged with all original tags and packaging intact. If we receive any item(s) back in an unsellable condition, you will be notified and the items will be returned to you.

If your returns request is approved, you will be notified to either ship your item(s) back to us, or return your item(s) back in-store within 14 days of your original order date. 

If you are shipping your item(s), please retain the tracking number for your records and take your package to your nearest carrier drop off location.

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To return your item(s), simply CLICK HERE to request a return.

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Please note: The original shipping charge is non-refundable; you will also be responsible for paying your own shipping costs for any item(s) you send back to us. We recommend using a trackable shipping service or purchasing shipping insurance. Boheme Collective are not liable for packages that get lost or damaged in transit.

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Final sale items: Items from our sale section are all final sale and cannot be exchanged. Additional final sale items include: Bath & Cosmetic items, Bodysuits, Earrings, Gift Cards, Intimates, Seasonal Items and Swimwear.

All our products are quality checked before being sent out to you. If you receive a damaged or defective item please contact us within 2 days of receiving your order to be eligible for a refund. We will replace the damaged item if available, but we do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items are up to the manufacturers' discretion. 

Boheme Collective is not responsible for any damaged or defective merchandise after our 14 day exchange / return policy.

In-Store Return Policy

We'll gladly return your item(s) for a refund or store credit within 7 days of purchase.

FAQ's

WHAT IS YOUR  ‘IN-STORE PICK UP'  RETURN POLICY?

If you selected ‘In Store Pick Up’ at check out, our in-store return policy will apply.

Therefore item(s) purchased must be returned back to us within 7 days of your original order date. 

EXCHANGE FOR A DIFFERENT SIZE OR COLOUR?

Unfortunately at this time our online store is not able to process product exchanges. If you wish to receive a different size, colour or different product altogether please place a new order or visit us at our retail store where we can process your exchange.

CAN ONLINE EXCHANGES BE MADE IN STORE?

Yes, simply return your item(s) to our brick and mortar store along with a copy of your confirmation of purchase email and our associates will assist you with your exchange.

CAN I CANCEL MY ORDER?

Unfortunately once orders are placed online, they then begin to be processed and cannot be cancelled or modified.

Still have a question?

Send us a message via our contact form or email us at:  hello@bohemecollective.ca

Or call us at:  778 484 4638