ONLINE POLICY

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Not in love with your purchase? That’s okay! We’ll gladly exchange your item(s) for In Store or Online credit.

To be eligible for an exchange your items(s) MUST be unworn, unwashed and undamaged with all original tags and packaging intact. If we receive any item(s) back in an unsellable condition, you will be notified and the items will be returned to you.

We do not issue refunds.

To return item(s) in exchange for Boheme credit, simply email  returns@bohemecollective.ca  to request a returns form. Print the form out and complete all required information, including whether you would like to receive an Online or In Store credit. Pack items safely and enclose the returns form inside the package. Send your item(s) back to us within 10 days of your original order date - the value of your item(s) will then be applied to an online gift card which will be sent to you via email. You can find out more information on online gift cards here.

Return Address:

Boheme Collective

Attn: Online Return

1-2925 Pandosy Street, Kelowna, BC, Canada, V1Y 1W1

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Please retain the tracking number for your records and take your package to your nearest carrier drop off location.

Exchanges returned to us after 10 days cannot be accepted.

Once your item(s) are received and processed, we will notify you via email that we have received your item(s) and will include the details of your credit which can be redeemed both online and in store.

The original shipping charge is non-refundable; you will also be responsible for paying your own shipping costs for any item(s) you send back to us. We recommend using a trackable shipping service or purchasing shipping insurance. Boheme Collective are not liable for packages that get lost or damaged in transit.

WHAT IS YOUR  'LOCAL IN STORE PICK UP'  RETURN POLICY?

If you selected ‘In Store Pick Up’ at check out, our in store return policy will apply.

Therefore item(s) purchased must be returned back to us within 7 days of your order date. The value of your item(s) will then be applied as an ‘In Store credit’ to your account.

Exchanges returned to us after 7 days cannot be accepted.

CAN ONLINE EXCHANGES BE MADE IN STORE?

Yes, simply return your item(s) to our brick and mortar store within 10 days of your original order date and we will issue you with an In Store Credit.

EXCHANGE FOR A DIFFERENT SIZE OR COLOUR?

Unfortunately at this time our online store is not able to process product exchanges. If you wish to receive a different size, colour or different product altogether please place a new order.

CAN I CANCEL MY ORDER?

Unfortunately once orders are placed online, they then begin to be processed and cannot be cancelled or modified.

FINAL SALE ITEMS

Discounted and Sale items are all final sale and cannot be exchanged.

Additional final sale items include: Bath & Cosmetic Items, Bodysuits, Christmas Decorations, Earrings, Gift Cards, Hats, Intimates, Seasonal Items, Stationary & Greetings Cards and Swimwear.

All our products are quality checked before being sent out to you. If you receive a damaged or defective item please contact us within 2 days of receiving your order to be eligible for a refund.

We will replace the damaged item if available, but we do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items are up to the manufacturers' discretion. 

Boheme Collective is not responsible for any damaged or defective merchandise after our 10 day exchange / return policy.

IN STORE POLICY

EXCHANGES

We’ll gladly exchange your item(s), either for a different item or In Store credit.

To be eligible for an exchange your items(s) MUST be unworn, unwashed and undamaged with all original tags and packaging intact.

We do not issue refunds.

Item(s) purchased in store must be returned back to us within 7 days of purchase. The value of your item(s) will then be applied as credit to your account.

Exchanges returned to us after 7 days cannot be accepted.

FINAL SALE ITEMS

Discounted and Sale items are all final sale and cannot be exchanged.

Additional final sale items include: Bath & Cosmetic Items, Bodysuits, Christmas Decorations, Earrings, Gift Cards, Hats, Intimates, Seasonal Items, Stationary & Greetings Cards and Swimwear.

All our products are quality checked before being sent out to you. If you receive a damaged or defective item please contact us within 2 days of receiving your order to be eligible for a refund.

We will replace the damaged item if available, but we do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items are up to the manufacturers' discretion. 

Boheme Collective is not responsible for any damaged or defective merchandise after our 10 day exchange / return policy.

Still have a question?

Send us a message via our contact form or email us at:  hello@bohemecollective.ca

Or call us at:  778 484 4638